- Customer Service
Outverse deflects 80% of complex tickets, solving the rest quickly with AI agents and copilots.
- Paid
- Closed Source
- Horizontal
Outverse
Introduction
Outverse helps deflect 80% of complex support tickets, addressing the rest with AI agents and copilots. It’s designed for regulated industries, complex software, and high-ticket teams.
Outverse
Features
✨ Customer-facing AI agents for autonomous resolution
AI agents autonomously resolve customer issues, reducing human intervention and speeding up support.
✨ Custom actions on behalf of customers
The platform can perform tailored actions for customers, enhancing efficiency in resolving requests.
✨ Internal copilot for support teams
Support teams get an internal AI copilot, aiding them with faster decision-making and ticket resolutions.
✨ Custom support workflows and automations
Outverse allows you to create custom workflows and automate tasks, improving team efficiency.
✨ Unified context across multiple sources
Access and manage context from various sources in one place for a more cohesive support experience.
Outverse
Use Cases
✓ Reduce handling time for complex customer tickets
AI-powered solutions speed up ticket resolution, reducing the time spent on handling complex cases.
✓ Deflect up to 80% of support queries
Automate and resolve up to 80% of customer queries, decreasing the load on support agents.
✓ Let customers action billing and subscription changes with AI
Enable AI to handle common tasks like billing and subscription changes, empowering customers.
✓ Save agent time wasted on context switching
Support agents spend less time switching between systems, leading to faster issue resolution.
✓ Scale customer support without increasing headcount
AI allows businesses to scale customer support operations without the need for more agents.
