- Customer Service
Gander is an AI-powered platform for airlines, automating disruption management from customer contact to claims.
- Paid
- Closed Source
- Travel & Hospitality
Gander
Introduction
Gander is an AI-powered customer service platform tailored for airlines. It streamlines disruption management, covering everything from initial customer interactions to compensation claims. By utilizing AI workflows, Gander handles inquiries more swiftly and accurately than traditional chat or voice systems, reducing support costs and enhancing customer satisfaction.
Gander
Features
✨ AI-powered outbound voice calls for disruption management
Automates customer outreach during disruptions, ensuring fast and efficient communication.
✨ Automated rebooking and accommodation assistance
Provides seamless rebooking and lodging options for affected passengers.
✨ Instant resolution of customer claims
Resolves customer claims quickly, enhancing satisfaction while reducing resolution times.
✨ PII-compliant customer authentication
Ensures secure customer verification while maintaining privacy and compliance standards.
✨ AI-driven eligibility decisioning for compensation
Uses AI to assess compensation eligibility, streamlining the process and ensuring fairness.
✨ Automated reimbursement for expenses during delays and cancellations
Facilitates quick reimbursements for passenger expenses, improving the customer experience.
✨ Compliance with various passenger rights regulations (EU261, Canada APPR, USA DOT, Brazil CPC)
Ensures full compliance with global regulations, safeguarding passenger rights.
✨ Automated baggage delay and damage claim processing
Streamlines baggage claims, reducing the time passengers spend waiting for resolution.
✨ Ancillary refund management
Manages refunds for additional services, ensuring customers are reimbursed promptly.
✨ Special case refund processing with fraud checks
Handles complex refund situations, incorporating fraud detection to safeguard against misuse.
✨ Customer feedback response system
Collects and responds to customer feedback, helping improve service quality and customer trust.
Gander
Use Cases
✓ Managing flight disruptions (delays, cancellations)
Efficiently handles disruptions by automating communication and resolution processes, reducing customer frustration.
✓ Handling passenger rights compensation claims
Automates compensation claim management, ensuring passengers receive entitled reimbursements quickly and accurately.
✓ Processing baggage-related issues (delays, damage)
Streamlines baggage claims, improving response times and customer satisfaction for lost or damaged luggage.
✓ Automating refunds for ancillary services
Automates refund processes for additional services, enhancing efficiency and ensuring timely reimbursements.
✓ Responding to customer feedback and service failures
Collects and acts on feedback to resolve service failures, driving improvements in customer satisfaction.
✓ Ensuring compliance with various international passenger rights laws
Automates compliance with global passenger rights regulations, ensuring legal adherence and protecting customer interests.
✓ Reducing support costs through AI-driven automation
Utilizes AI to reduce the reliance on human agents, cutting costs while maintaining high-quality service.
✓ Identifying and preventing fraudulent claims
Integrates fraud detection into claim processing, preventing fraudulent activities and protecting company resources.
