- AI Agents Platform
Embedded in ServiceNow, AI Agents streamline workflows, enable cross-team collaboration, and ensure scalability.
- Paid
- Closed Source
- Horizontal
ServiceNow AI Agents
empowers professionals like
- App Developers Customer Service Managers DevOps Teams Finance Managers Finance team HR IT Administrators IT Managers IT Professionals Risk Managers Security Engineers
ServiceNow AI Agents
can assist with
- Code Debugging Compliance Customer Query Automation Customer Support Cybersecurity Developer Onboarding Employee Management Employee Training Expense Tracking Onboarding Order Tracking Product Security Workflow Automation
ServiceNow AI Agents
Introduction
Embedded within the ServiceNow Platform, AI Agents integrate seamlessly, leveraging existing workflows and data to address complex business challenges. They facilitate cross-department collaboration and offer flexibility through custom-built or preconfigured solutions, ensuring scalability and efficiency.
ServiceNow AI Agents
Features
✨ Unlock Productivity at Scale
AI agents autonomously tackle key business challenges, accelerating outcomes and empowering teams with a limitless digital workforce, allowing them to focus on high-value work.
✨ One Platform as Your AI Control Tower
Seamlessly orchestrate, analyze, and govern AI agents—both native and third-party—on a single, trusted platform with ServiceNow.
✨ Go Beyond “Better Chatbots”
AI agents, guided by the AI Agent Orchestrator, collaborate across IT, HR, CRM, and beyond, while AI Agent Studio enables custom solution development.
✨ Built-In, Not Bolted On
ServiceNow unifies AI agents, workflows, and data within its scalable platform, ensuring trust, efficiency, and seamless integration.
✨ Prebuilt Use Cases for Instant Value
Leverage ready-to-use AI agent templates that can be copied and customized to fit specific business needs.
✨ Comprehensive AI Performance Monitoring
Manage and oversee AI agent performance from a centralized dashboard within the ServiceNow platform.
ServiceNow AI Agents
Use Cases
✓ IT
AI agents handle routine tasks like software provisioning for new employees and tackle complex issues such as diagnosing and resolving high-priority IT outages.
✓ Security and Risk
From resetting compromised passwords after security alerts to orchestrating a multi-step response to phishing attacks, AI agents enhance security measures efficiently.
✓ Human Resources
AI agents streamline HR operations by approving time-off requests and managing end-to-end employee onboarding, including account setup, device allocation, and training coordination.
✓ CRM
Handling customer return requests is effortless for AI agents, and they can also manage complex processes like product recalls, ensuring customer notifications, return tracking, and record updates.
✓ App Development
AI agents assist developers by detecting syntax errors before code commits and testing new features across environments, ensuring compatibility and coordinating fixes pre-deployment.
✓ Finance and Supply Chain
AI agents simplify financial workflows by assessing and approving expense reports, as well as managing the entire quarterly close process, from consolidating data to preparing executive reports.
